Upgrade to platinum customer success✨

Get set up for success with our platinum customer success package. We’ll help you professionally configure your account, at your own pace, at a time convenient to you.

Platinum customer success: What to expect

Platinum customer success is an optional upgrade that you can choose when you sign up.

Getting started with new software can be stressful. But it’s also crucial to get this right. That’s exactly what this premium customer success package is for. Your Customer Success rep will take care of all the details in setting up your account correctly. From the moment you log in for the first time, Pabau will be delivering value for you.

Here’s what you can expect from our platinum customer success services…

Unlimited set-up hours for three months

Don’t want to put a number on the hours of set-up time you get? With the platinum customer success package, you’ll get unlimited hours for three months.

A senior staff member at your disposal

You’ll be matched with one of our senior Customer Care reps. Our team are friendly, patient, and accustomed to training people with a wide range of software experience.

Evening + weekend availability

Our platinum support is designed to fit around your schedule. With evening and weekend slots, you can choose time what works best for you.

Flexible payment options

We understand that any cost is a big undertaking for new and growing businesses. That’s why we give you the option to ‘pay in three’ and split your payment into instalments.

How we’ll help you grow

Get your return on investment back, fast

There are hundreds of features in Pabau, but we know the ones that can deliver the most value in the shortest amount of time. We’ll configure our most valuable features so that you start getting a return on your investment as soon as possible.

Take the stress out of set-up

One of the biggest challenges with any new system is the setup. If you can get this right, then you set yourself up to succeed. We’ll take care of configuring Pabau to help you create a system that is efficient, organized, and easy to build on as you grow.

Best practice tips and guidance

We’ll share all our best tips for the end-to-end management of your practice. From helping you automate the tasks that are impacting your efficiency to managing leads, organizing templates and forms, and maximizing your branding, we’ll cover it all.

Consolidate your existing tools and systems

We’ll review your current software and identify if there are any tools that you no longer need. For example, if you use a separate marketing software or have a different lead management tool in place, you probably no longer need this – as you can do it all in Pabau.

Work safe, work smart

Protecting client data goes hand in hand with protecting your business reputation. We’ll help keep you one step ahead by covering features that will help you operate safely, such as role-based permissions, watertight record-keeping tips, and lots more.

Platinum customer success vs other success packages

Which plan is right for you?

Choosing the right training is crucial for getting the most out of the system.

At Pabau, we understand that one size doesn’t fit all. Some clients are using practice management software for the first time and others are managing the needs of large-scale, complex practices. Both scenarios come with their own challenges, and opportunities.

That’s why we offer various customer success packages at a range of price points. Here’s a breakdown to help you decide which plan aligns best with your needs:

You may not need a platinum customer support package if…

You’re happy to learn over time

A lot of our clients start off using a handful of features in the system and gradually use more over time. If that’s you, you probably don’t need a platinum customer success package right now.

You’re confident self-learning

Happy to self-manage your learning? We have a growing library of on-demand video courses on the Pabau Academy and a Knowledge Base full of articles that’ll help you learn in your own time at your own pace.

You’re looking to limit overheads

The platinum success package does come at a higher price point than other set-up options, so it may not be the right choice for every practice right now. However, it is a great investment for ambitious practices.

You may benefit from a platinum customer success package if…

You want to tap into Pabau’s full potential

Pabau is incredibly feature-rich and you may feel like you’re only scratching the surface, even if you’ve been using it for a while. A platinum customer success package can help you maximize the value you get from it!

You have ambitious growth goals

Increase customer spend, boost revenue, you name it. Our experienced Customer Care team will be able to advise exactly what features will help drive growth, and how to use them.

You have a complex, busy business

The bigger the business, the more of a well-oiled machine it needs to be. We’ll get everything right in the back-end, so that everything looks slick and professional on the outside.

Fits around your schedule

We know our clients have incredibly busy schedules. That’s why, with our platinum support package, you can book training slots in the evenings and over the weekend.

Weekday support

Meeting slots available
8am-10pm (GMT), 4am-6pm (EST)

Weekend support

Meeting slots available
9am-1pm (GMT) Sat/Sun

How much does it cost?

The platinum customer success package is an optional one-off payment that you select when you first sign up.

The pricing varies depending on your location. For up-to-date information, please speak to our team.