Looking for a better alternative to Semble? Look no further – here’s exactly what Pabau can offer you that Semble can’t.
Semble (previously HeyDoc) is a cloud-based practice management software designed to help healthcare practices manage admin tasks, patient data, bookings, and process payments.
Semble is built for healthcare and specialty clinics, such as GPs, surgical clinics, podiatrists, physiotherapists, cardiologists, and similar.
However, it’s not necessarily the best fit for a med spa or an aesthetic practice as it lacks core features such as before and after photos, injection plotting, and automated pre- and post-care.
Pabau is an all-in-one practice management software specifically designed for the complex needs of med spas, healthcare practices, and private practices.
A large number of our clients are in the medi-aesthetic industry, and we’re also a great fit for GP clinics, skin clinics, cosmetic surgeries, pharmacies, salons and more.
As an integrated system, Pabau provides a comprehensive collection of features your practice needs to reduce time spent on admin, improve the patient experience, attract new customers and boost revenue.
Semble’s pricing is not displayed on their website so, you’d need to contact their sales team or book a demo to get a quote.
Online review sites state their pricing starts at $126 per month, but there’s no information as to the type of plans and what features each one offers.
A few users looking to transition from Semble stated that their pricing has become too expensive for them to grow their business and add new users.
Pabau charges a flat monthly fee starting at $28 a month, and comes with all the features — and there are a LOT of features. Online booking, digital client records, appointment reminders, staff scheduling and rota management, and lots more – Pabau is incredibly feature-rich.
Pabau’s core functionality is built-in, without the need for other tools to plug the gaps. We have several plans you can choose from depending on your size and number of users.
There are one-off costs for training and data transfer services to help you get up and running as soon as possible, but are entirely optional.
The only additional costs are the charges for the optional SMS appointment reminders (which we highly recommend you use) and our Marketing Plus feature.
| Why Choose Pabau Over Semble | Semble | Pabau |
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| System designed for the med spas and healthcare Semble offers many great features for healthcare clinics, but it lacks essential features for med spas and aesthetic practices. Pabau is an all-in-one system built for aesthetic businesses, med spas, and healthcare practices, with features such as automated consent forms, care pathways, injection plotting, pre-and aftercare, etc. |
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| Before and after photos Semble doesn’t have a before-and-after photos feature. You can only annotate diagrams of parts of the body, but you can’t share visual results with clients. On Pabau, you can take photos with the iPad app, create albums, timelines, and even use the slider tool to highlight progress. |
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| Built-in marketing features Semble is pretty light in marketing. Their solution is mostly geared towards running practices, and patient and appointment management. Meanwhile, in Pabau you get a built-in maketing tools, such as newsletter builder, newsletter templates, gift vouchers, and lots more. |
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| Comprehensive client portal The Semble Patient Portal allows clients to view notes, results, letters, and other documents—they can’t book appointments. With Pabau, clients get a client portal with online booking functionality. Here, they can self-manage appointments, fill in forms, and access essential healthcare information, pre and post-care instructions, and lab results. |
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| Automated pre-care and post-care
emails set per service Semble offers automated follow-up messages for general patient communication, but it doesn’t have detailed care pathways for specific services. In Pabau, you can schedule pre-care and aftercare emails at the time of booking. You can also make them service-specific and customize care pathways for the best client outcomes. |
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Full control over your schedule in multiple locations You can’t customize your availability in Semble, which is essential if you work in several locations. You need to manually book appointments in advance. On the other hand, with Pabau, you have complete control over your availability. You can create blocks in your schedule and repeat regular shifts with just a click! | .
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| Flexible, automated deposits In Semble, you can take upfront payments for online bookings in full. You can’t take deposits or split payments. Pabau offers more flexibility with deposits and payments. You can set deposits per service, require them for online booking, and choose a percentage or flat rate, giving you control over your schedule and revenue. |
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Pabau has reduced our time in the office by, I would say at least 10 minutes per patient. So from the old system compared to the new system, it’s been a huge time saver.
Semble has many things to help you run a practice efficiently. However, it’s designed for healthcare organizations, and lacks essential features a medi-aesthetic practice needs.
Pabau understands you, your business needs, and your challenges. It’s also built to meet the needs of medical-based and aesthetic businesses. If you’re running a medical practice but looking to diversify into aesthetics, Pabau has all the features you need: before-and-after photos, automated deposits that protect you against no-shows and revenue loss, automated consent forms per service, and detailed client pathways.
When it comes to marketing features, Semble is a little lacking. There are no marketing features that help you reach your customers, increase engagement and grow your business. This means you’ll need to budget for additional marketing tools, such as MailChimp.
With Pabau, you get a built-in suite of marketing tools that help you create targeted gift vouchers, send email campaigns, set up loyalty programs, and collect and manage reviews. Use beautifully designed templates that will delight your customers and grow your revenue.
In Semble, there’s an option to set up automated follow-up messages to patients. However, they are pretty limited when it comes to filtering - you can only customize when it will be sent after the appointment.
Pabau’s automation features take your patient communication to the next level. The advanced filtering options allow you to apply various conditions and filters to your email or SMS blasts. Do you want to reach out to clients you haven’t visited in two months? Or do you want to upsell clients who booked a certain treatment? It’s all possible in Pabau!
Sit back and let our marketing automation handle repetitive tasks like reminders, recalls and follow-ups.
Many users have pointed out that they have trouble creating and navigating forms and questionnaires in Semble. Also, some have mentioned that they can’t send consent forms automatically when scheduling appointments.
At Pabau, we’ve made forms as easy and intuitive as possible to reduce admin tasks and smooth treatment processes. Choose from hundreds of pre-built forms or build your own from scratch an easy drag-and-drop. You can customize the questionnaires to match your practice’s look and feel. Best of all, you can weave them seamlessly into the booking process and make them required for online bookings.
While Semble offers a patient portal, it has limited functionality. Patients can only see notes, results, and letters. They can’t self-manage their appointments or pay outstanding balances.
If you wish, you can set up Pabau’s client portal to allow clients to securely view before-and-after photos, book appointments, view email communication, read pre-care and post-care instructions, get lab results, pay invoices, and more from a single location.
That means your front-of-house staff spends less time printing out forms, updating medical information and taking appointment calls.
“After 16 years of using about 20 different client management software systems, this is the only one I can honestly say does it all, and does it all very well.”
Roxanne Merchant,
Head of Operations, Juvea Medical
“Pabau is feature-rich, allowing us functionality to grow as our business needs grow, and at the same time quite intuitive to use. Competing software offerings can’t compete!”
Daniel, Doctor,
G2 review
“I’ve been in business for almost nine years. I’ve tried a lot of different software, but I was always missing some features. This software has everything that saves my time, keeps my records and medical forms in one place, and is easy to use.”
Angelina, Owner
G2 review
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