ALL-IN-ONE SOFTWARE FOR MEDSPAS
CRM software for medical spas
Pabau’s all-in-one practice management system helps you deliver outstanding service, make clients feel special, and ensure a smooth client journey. Simplify your tasks and unlock your business’s full potential with Pabau.
Key features for
med spas
Paperless client records
Digitize your client records — store everything digitally, from intake forms and treatment notes to financial data.
Online bookings
Add our online booking feature to your website and let clients schedule appointments 24/7, without any phone calls or emails.
Client portal
Give your clients an online space where they can securely access all their booking details, including intake forms, invoices, packages, and more.
Marketing tools
Attract and engage clients with our diverse marketing toolkit, featuring loyalty programs, gift vouchers, feedback surveys, and email and SMS newsletters.
Pre-care & post-care
Deliver exceptional service while cutting down on admin — send pre-care and post-care instructions to clients automatically and improve treatment outcomes.
Facial mapping & photography
Map injection points directly onto face charts while also capturing, storing, and sharing client before-and-after photos.
Medspas use Pabau for:
Managing detailed client records securely from anywhere
Taking bookings around the clock to attract more clients and leads
Boosting revenue by delivering great service faster, without extra admin tasks
Converting new clients into regulars through effective marketing campaigns
Paperless client records
Are you tired of dealing with paper forms, scanning documents, and losing files? Our easy-to-use system securely stores all your client data in one place, accessible from any device.
All client details, securely stored in one place
Every interaction with your clients is recorded in the client card.
With a single click, access all the information you need, including personal details, photos, medical records, communication history, finances, and more.
All of this info is secure, centralized, and readily available by securely logging in from your clinic, home, or on the go.
Automate your intake forms
Save staff time and resources on admin tasks by sending out digital forms in advance. This way, clients can complete them before the appointment, reducing the costs associated with paper forms and shortening appointment times.
Even better, the completed information is automatically saved in the client’s record, which means no more scanning or manual data entry.
Pick from a range of industry-specific templates
Creating all the medical forms you need can take a lot of time.
That’s why we offer hundreds of ready-made templates for you to choose from.
If you already have forms in another system, we’ll import them all for you in one go.
Tailor forms to fit your med spa's specific needs
Design personalized, service-specific intake forms that capture all essential client information.
The simple drag-and-drop interface of our medical form builder allows you to select from various elements like fields, text, and images, allowing you to create the precise forms your med spa requires.
Online bookings
With our online booking system, clients can schedule appointments from their phone or computer anytime, cutting out the back-and-forth. Focus on running your business smoothly, knowing appointments are just a click away for clients.
Booking made simple
Enhance your client experience by offering the convenience of online booking.
Our intuitive portal integrates seamlessly with your website and social media platforms, allowing clients to schedule appointments 24/7 from any device.
Keep your clients in the loop and appointments on time
Once an appointment is booked, Pabau takes care of the rest by automatically sending email and SMS confirmations to keep your clients informed.
They’ll also receive reminders via email and SMS before their appointment, minimizing the risk of no-shows.
Customize your booking portal to reflect your brand
Customize your online booking portal to match your brand by selecting preferred colors, choosing which services are available online, and deciding on the client information you want to collect — all with just a few clicks.
Secure your schedule
Avoid last-minute cancellations by requesting deposits when clients book their appointments.
With Pabau, you decide the deposit amount —a percentage of the total price for specific services or full payment for others — giving you flexibility and control over your appointment scheduling and revenue management.
Protect your revenue with custom cancellation policies
Pabau provides tailored cancellation and no-show policies to meet your unique needs.
If clients miss appointments, you’ll still safeguard your revenue against no-shows and last-minute cancellations.
Client portal
Provide your clients with a dedicated online area to book appointments, access documents, and make purchases at their convenience. You have full control over what they can view and manage.
Simplify the booking and payment process for your clients
Enhance your client experience and allow them to easily view, book, reschedule, and pay for their appointments online through our client portal.
This self-service option frees up valuable time and resources for your staff, allowing them to focus less on admin and more on client care.
Drive revenue by selling packages online
Increase your med spa’s revenue streams by offering treatment packages through the client portal.
Clients can browse available packages, view details such as session counts and expiration dates, and make secure online purchases.
This encourages clients to commit to multiple treatments upfront, generating more revenue for your business and fostering long-term relationships.
Manage invoices and insurance easily
Enable billing details so clients can view invoices and payment status, and pay outstanding bills directly through the portal for quick and efficient transactions.
Additionally, clients can update their insurance information to ensure records are up to date.
Give your clients easy access to their documents
In the client portal, clients can securely view and manage their documents and photos online.
They can conveniently complete and sign medical forms digitally within the portal, saving time on in-person appointments.
Marketing
Pabau includes a variety of built-in marketing tools to connect and engage with your clients. Features like loyalty programs, gift vouchers, and email and SMS marketing make staying in touch easy, while the reviews feature allows you to collect valuable client feedback to improve your services.
Target your audience with customizable, AI-enhanced campaigns
Our email and SMS marketing tools allow you to reach your entire client base or specific target groups.
Whether you’re reconnecting with inactive clients, engaging frequent service users, or boosting interest in less popular treatments, customize your campaigns to suit your needs. Benefit from a wide range of email design options enhanced by built-in AI capabilities.
Reduce administrative burden with automations
Automate your routine client communication and reduce manual tasks.
Pabau allows you to set up automatic client care messages for various purposes, such as appointment reminders, follow-up treatment prompts, birthday greetings, and even debt collection—ensuring timely and relevant info reaches your clients.
Create feedback surveys, manage reviews, and highlight the best
Managing and responding to reviews (especially negative ones) can be time-consuming without the right tools.
Pabau simplifies this process with automated feedback surveys, allowing you to send feedback requests after every single appointment.
Then, manage and respond to reviews through our reputation management suite and showcase your best reviews on your website using our review widget.
Increase sales with online gift vouchers
Offering online gift vouchers through Pabau provides a convenient and personalized gifting experience for your clients.
Clients can easily purchase vouchers for friends and family, expanding your reach and introducing your services to a wider audience while encouraging repeat business.
Boost loyalty and profits through client rewards
Loyalty campaigns are your secret to getting customers to come back and spend more.
Offering loyalty points for certain actions encourages customers to return and choose your business again.
When they have enough points, they can use them to save money on their next appointment, leaving them happy and eager to return.
Pre-care & post-care
Ensure compliance and keep your clients informed at every stage of their treatment journey. Enhance their experience by providing helpful video content and consistent post-care support.
Prepare your clients for appointments easily with automated pre-care
Pabau automatically identifies the appointment type and sends relevant service-specific pre-care information to clients, saving you time and ensuring they’re well-prepared for their visit.
You can also attach medical and consent forms for clients to complete digitally at their convenience, streamlining the check-in process.
Wow your clients with stunning post-care videos
Pabau stands out by allowing you to send post-care videos to your clients. You can use our ready-made templates, create a pre-recorded gallery, or go the extra mile and record a personalized video.
This reinforces client instructions, answers some frequently asked questions, and leaves a lasting positive impression.
Provide clear and engaging instructions
With rich text capabilities, you can use various heading levels, font styles, images, and merge tags to make personalized pre-care and post-care instructions that are easy to follow and visually appealing.
Create treatment pathways tailored to each service
Creating personalized communication plans for each treatment and client can be overwhelming and inefficient without the right tools.
Pabau simplifies this process, allowing you to customize automated messages sent at each stage of the treatment journey. This ensures consistent and personalized care, and improves treatment outcomes.
Facial mapping & photography
Pabau has all the charting tools you need for facial mapping and great photography features to create and share amazing before-and-after photos. This makes it easy to show off your work and build client trust.
Easily mark injection points
Achieve precise treatment records by marking injection points directly on a client’s face photo or diagram.
This visual method offers clear documentation of treatment history, minimizing the need for extensive written notes.
Take control of your injectables inventory
Select the product used, units administered, and treated facial area. Pabau automatically creates a comprehensive medical summary, detailing the units used.
Monitoring the vials you use is simple. By linking the facial mapping feature to your injectables stock, you’ll always be informed about when to reorder.
Create before-and-after images in a few clicks
Use our simple drag-and-drop interface to create polished pre- and post-treatment photos or document treatments with side-by-side images.
Our image comparison feature provides various ways to effectively showcase your treatments. With the comparison slider smoothly transitioning between before and after images, the results will speak for themselves.
Craft a visual timeline of your client's journey
Highlight transformations over time, from the initial visit to the latest, with a sleek progress gallery that you can easily create by dragging and dropping images.
This visual timeline allows clients to appreciate the gradual improvements achieved throughout their treatments, reinforcing the benefits of your services and building trust.
See every detail with powerful zooming
No more blurry photos that miss the fine details of your treatments. Pabau lets you capture high-resolution images that can be zoomed in and out for crystal-clear clarity.
Quickly show and share your images
Share high-resolution photos with your clients to celebrate their results. With just a click, you can also sharing before-and-after images on social media (with written consent, of course.)
Other features loved by
med spas:
Packages
Offering packages guarantees repeat business, boosts sales, and builds strong customer loyalty. Pabau lets you bundle sessions for great deals and upsell packages during online bookings.
Lead management
Our lead management feature provides everything you need to nurture leads from their first inquiry to becoming satisfied clients.
Reports
Generate detailed reports, track your KPIs, and unlock customized insights - all the data you need to make smarter, data-driven decisions.
Stock management
Pabau's stock management tools make it easy to keep track of injectables, consumables, retail items, and other products. Your team can quickly check stock levels, order what's needed, and track usage to ensure you always have what you need for client care.
[Pabau] makes things so much easier in terms of your medical records, diary management, your reporting system, and that’s really very important for a business.
Dr Ahmed El Houssieny
Founder / Medical director, Bank MediSpa
