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CRM SOFTWARE FOR WELLNESS CENTERS

Level up your wellness center and delight your clients

Upgrade your wellness center with Pabau’s easy-to-use solutions. Our platform is designed to make managing tasks, marketing, and boosting revenue simpler. With customizable features and user-friendly tools, you can focus on what’s important: providing top-notch care and supporting your clients’ well-being journey.

Wellness Centers use Pabau to:

Automate tasks, reduce admin work and scale their business

Take bookings 24/7 and attract more clients and leads

Run targeted marketing campaigns and connect with clients efficiently

Gather client feedback and handle online reviews to improve services

Use detailed analytics to make informed decisions and plan for their business

Client Management

Leave behind paperwork hassles and manual record-keeping. Pabau’s user-friendly platform simplifies client data management. Access detailed client profiles and track health history – all in one convenient place.

Say goodbye to paper documents

Consolidate all client data into a single, secure, and easily accessible client card. The client card includes personal information, medical history, consent forms, treatment records, staff alerts, and client notes, providing a detailed repository that can be accessed from any device.

Track progress for personalized care

Track health history and progress with automated forms and customizable notes. Easily gather detailed client info and monitor their journey.

Automated forms for efficient intake

No more wasting time scanning papers or typing in data manually. Our system syncs client-filled intake forms directly to their profiles. It’s super easy and saves loads of time. Clients can fill out forms whenever they want before their appointments.

Custom forms for your center's need

Creating medical forms is easy with our simple drag-and-drop builder. Customize your forms easily by choosing from a variety of components. Whether it’s intake forms, consent forms, or assessment forms, our platform lets you design with ease and accuracy.

Simplify form creation with our templates

If you need a jumpstart or some creative ideas, explore our selection of pre-designed templates to streamline the form creation process.

Booking Calendar

Keep your center running smoothly with Pabau’s calendar feature—a central hub for all your scheduling needs. Manage appointments with instant access to key information and automate appointment confirmations and reminders, ensuring your clients stay informed and engaged.

Take control of your schedule

Manage your business on your terms with an appointment system that runs itself. Whether scheduling, editing, or canceling appointments, Pabau’s intuitive platform allows you to customize every aspect to fit your treatments, rooms, and availability.

Client communication made easy

Once an appointment is booked, Pabau takes care of the rest. It automatically sends your clients confirmation emails and text messages, ensuring they stay informed. Additionally, they’ll receive email and SMS reminders before the appointment, decreasing the likelihood of no-shows.

Make sure your clients are prepared for their upcoming appointments

Pabau automatically sends pre-treatment instructions based on the service, giving you peace of mind! Plus, you can link medical and consent forms for clients to complete conveniently from home.

Connect with your clients anywhere

Upgrade your offerings with Pabau’s built-in video consultations feature. Provide your clients convenient access to personalized health assessments, nutritional counseling, and coaching services, all from the comfort of their own homes.

Tailor your calendar to fit your needs

Customize your calendar view based on room, practitioner, or location with our flexible options. Manage your wellness center’s schedule more effectively using various views and filters.

Online Booking

Give your clients a smooth online booking experience right from their phones or computers. Say goodbye to the hassle of back-and-forth scheduling and watch your calendar fill up. Meanwhile, focus on running your business, knowing your clients can book appointments whenever it suits them.

Enable your clients to book anytime

Avioid the hassle of endless back-and-forth communication as your clients make bookings quickly and easily. By linking our online booking portal with your website or social media, they can book appointments 24/7, saving you time and effort.

Deposit protection to secure your schedule

Setting up deposits helps prevent last-minute cancellations, giving you control over your schedule and earnings. You decide how much deposit each service needs. Plus, you can ask for a bigger deposit from new clients or those who are more likely to not show up.

Tailor the online booking portal to your needs

With a few clicks, customize the online booking portal to match your brand colors, select the services available for online booking, and decide on the client information you wish to collect.

Allow your clients to manage their bookings

Enhance your clients’ experience by allowing them to manage appointments through a fully customizable client portal. You have the freedom to control their access and actions, from rescheduling and canceling appointments to viewing documents and invoices and managing package sessions.

Protect your schedule with no-show and cancelation policies

Activate no-show protection to charge a fee if clients miss appointments, and tailor the amount to your rules. You can also set specific cancellation periods and decide the cost for appointments canceled within those periods.

Marketing

Pabau offers the most comprehensive built-in marketing tools available. With features like loyalty programs, gift vouchers, and email and SMS marketing, you can engage clients through targeted marketing campaigns and promotions. Additionally, the reviews feature allows you to gather insights into customer satisfaction and improve service.

Reach and engage clients with customizable marketing campaigns

Our broadcasting feature enables you to send email and SMS marketing campaigns to your entire client base or specific target groups. Whether you’re targeting clients who haven’t visited in a while, frequent visitors of particular services, or promoting underperforming services, you can tailor marketing campaigns to suit your needs. Additionally, take advantage of our extensive email design options, backed by built-in AI capabilities.

Boost client engagement with automations

Our automation feature allows you to set up automated client care communications. Schedule automated reminders for follow-up treatments to ensure repeat visits, helping clients stay on track with their health goals while maximizing your center’s booking potential.

Collect valuable insights with automated surveys

Continuously gathering client feedback is essential for ongoing improvement! With Pabau, automated feedback surveys are sent to your clients, allowing you to customize the client feedback form and create your own questions tailored to your business needs.

Leverage reviews to manage your reputation

Easily manage and respond to client reviews with Pabau’s all-in-one review dashboard. Keep track of feedback from different sources to maintain a great reputation and win over new clients. Plus, share your reviews on Facebook and your Google Business profile,and showcase your best ones on your website with a review widget.

Retain and attract clients with gift vouchers

Create custom gift vouchers to keep clients coming back and bring in new ones. By allowing clients to customize their vouchers and making them available for purchase online, you’re not only providing a unique and inviting experience but also making wellness easily shareable among friends and family.

Drive patient loyalty and revenue growth with loyalty campaigns

Loyalty campaigns encourage repeat business and boost profits by rewarding certain actions with loyalty points. Customers can then use these points to offset appointment costs, improving their overall experience.

Packages

Explore the incredible benefits of packages! With our platform, you can group together multiple sessions of the same service, offering your clients a great deal they can’t resist. This not only keeps them coming back for more but also boosts your sales and builds strong customer loyalty over time.

Lock in repeat visits with packages

Create packages consisting of multiple sessions of the same service at lower prices. This attractive deal not only encourages your clients to come back but also helps your business make more money.

Boost sales and loyalty with online packages

Offering clients the ability to buy packages online through your booking portal is a surefire way to boost sales and keep them coming back for more. Plus, clients can easily manage their package sessions right from the client portal.

Encourage package purchases by showing clients their savings potential

The package upsell feature notifies your online booking clients when the service they’ve selected is included in a package. It also shows them how much they can save by purchasing a package instead of a single session.

Increase sales with our website package widget

By integrating our package widget directly onto your website, you’re giving yourself another powerful tool to increase sales and keep your clients informed about the range of packages available. With the widget, clients can easily buy packages straight from your site, making the whole purchasing process as simple as possible.

Create the ideal client experience with bundled packages

You can also offer bundles, which are a mix of different packages, each including multiple sessions of the same service. Bundles give clients the chance to enjoy several sessions across two or more services, providing a complete and flexible experience.

Reporting and Analytics

Pabau’s interactive reporting and analytics tools allow you to monitor vital business metrics such as client retention rates, service performance, revenue generation, lead conversion rates, and much more. With this information, you can make better decisions and adjust your strategies to ensure success.

Get valuable insights with our ready-made reports

Pabau offers a variety of standard, pre-built reports categorized into different areas such as clients, sales, and appointments. While these standard reports provide valuable insights on their own, they also serve as an excellent foundation for creating more detailed, customized reports.

Turn numbers into visuals

With our analytics feature, you can visualize your data using pie charts and graphs. Our data visualization tools make it simple to transform numbers into clear visuals. The goal is to make information easy to understand and use, so you can make decisions with confidence.

All the essential data in a single report

The Business Snapshot Report is your one-stop shop for key insights. It provides valuable information on won and lost leads, converted consultations, client retention, online bookings, client satisfaction, capacity and utilization, and much more. This pre-built report lets you compare data between different periods.

Compare service profitability for smart decisions

How does nutritional counseling compare against massage therapies, mindfulness workshops, and health assessments in your center? Pabau provides simple, clear reports highlighting your most profitable services, helping you make informed decisions based on data.

Other features loved by
Wellness Centers

Lead management

From inquiry to consultation, our integrated lead management system helps you efficiently handle and nurture leads. With this feature, you can easily guide potential clients through the process of becoming happy customers.

Payment processing

Make handling payments easier with our Payment Processing tools. Whether you're accepting payments online, using Pabau Pay card terminals, or sending QR codes for patients to settle outstanding invoices, we've got you covered.

Staff management

Effectively manage your team's schedules, customize permissions and visibility rules, and optimize your center's operations.

Stock management

Simplify keeping track of supplies and retail products with our stock management tools. Stay updated on stock levels, order when necessary, and monitor usage to ensure you're always ready to serve your clients.

I would highly recommend Pabau to other clinic’s because if you want an easy life, then this is the only patient management software to use.

Roxanne Merchant

Head of Operations, Juvea Medical

Trusted by 2500+ practices across the world

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Ready to find out if Pabau can streamline your clinic?